Terms and Conditions
Please read these terms carefully as they are the terms under which the customer (“you”) agrees to purchase products (“the products”) from Flowgro Ltd (“the Company”). No other terms or representations shall form part of these terms unless agreed in writing between you and the Company. These terms do not affect your statutory rights.
Contact Details
We are Flowgro Ltd. Our address is Barton Turns Farm, Barton-Under-Needwood, Butron-Upon-Trent, Staffordshire DE13 8ED. You can telephone us on +44 (0)1283 712172.
If you have any complaints about our service or any products you purchase from us, please contact us at info@Flowgro.co.uk or write to the address above.
Purchasing from us
Ordering at Flowgro Ltd is fast and secure. To place your order, follow the steps indicated on-line.
The appearance of the products on this website is an invitation to you to make an offer for their purchase by placing an order with the Company. The Company has the right to refuse and refund orders, and no contract will subsist, between you and the Company, until The Company or one of its suppliers dispatches the product out to you.
The products are subject to availability. If the Company does not supply the products to you for any reason, the Company will not charge you for these products and will refund any money already paid. However, the Company will not be responsible for compensating you for any other losses which you may suffer if the Company does not supply the products.
You do not own the products until we receive payment in full.
Despite the fact that any contract relating to orders placed through this website is concluded over the Internet, we each agree that it has been concluded in the United Kingdom in writing. Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Delivery
We endeavour to dispatch your order to you as soon as possible, subject to the receipt of cleared funds (We no longer accept cheques as payment for internet or telephone orders). However, because delay is sometimes outside of the Company’s control, time of delivery shall not be of the essence. As such, the Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products. If you have not received the products within 28 days you may contact the Company by email quoting your order reference number and cancel that order. The Company will refund any money paid by you in relation to that order.
It is the responsibility of the customer to inspect the products immediately upon receipt. The Company will not be liable for loss or damage during transit unless you notify the Company in writing (including email) of the nature of the damage within 3 working days of the date of delivery. The liability of the Company will be limited to the replacement of products damaged or lost and will credit you with the value of lost or damaged products at the Company’s discretion. Under no circumstances shall the Company be liable for consequential loss or damage arising from loss or damage occurring during carriage.
Failure to advise the Company of non-delivery of goods within 10 days from date for delivery specified in the order will relieve the Company of all responsibility and liability for loss.
The Purchaser shall inspect the goods immediately on the arrival thereof and shall within 7 days from such inspection give notice in writing to the Company of any matter or thing by reason whereof he alleges that the goods are not in accordance with the contract if the Purchaser shall fail to give such notice the goods shall be deemed to be in all respects in accordance with the contract and the Purchaser shall be bound to accept and pay for the same accordingly.
It shall be the Purchaser’s responsibility to return alleged defective goods to the Company at the Purchaser’s expense.
Returns of spray tips / sprayer nozzles.
All our Nozzles and Spray tips are manufactured as precision items, and they are supplied to you as such. They are dispatched in a sealed plastic bag. Once the sealed bag has been opened, the contents then become “Non-Returnable and Non-refundable”. There are no exceptions to this rule. It is the responsibility of the user, to ascertain the suitability of any spray tips or nozzles prior to purchase.
Returns of special-order items, or special products, are non-returnable. Any items sold that are “nonstock’ and must be order in especially, will be deemed as special-order items.
Goods ordered in error, or are simply returned, because you have decided you do not want the goods after delivery, will be subject to a restocking fee of 20%, plus the outgoing postage costs, which will be deducted from your refund.
All UK orders placed on the website, where payments are made via the Stripe payment gateway, and the customer then requests the order be cancelled and refunded, or incorrectly orders an item, and subsequently returns the unused item, for a refund, will be subject to a deduction of the Stripe processing fee of 2.5% plus £0.20.
This figure will be rounded down to the nearest full penny.
The Stripe card processing fee is non-refundable.
Your refund will take 10 working days and will be credited back to the card used for the original payment.
Orders placed from overseas, this fee will be higher and will vary dependent upon the country where the order was placed. Please copy and paste the stripe link below to see Stripe processing and transaction fees.
All goods supplied are subject to the manufacturer’s terms of supply and warranty, were applicable.
Defective or unsuitable goods
It is the responsibility of the customer to inspect the products on receipt of delivery or collection. The Company will not be liable for loss or damage during transit unless you notify the Company of the nature of the damage within 3 working days of the date of delivery or collection. If goods are found to be defective or faulty and you have notified us of any damage you, then have up to 14 days to return these goods to us for inspection and to rectify the problem. For any deliveries that arrive damaged, these MUST be signed for as damaged on the driver’s tracking device upon receipts of goods. The recipient must not sign for any goods without declaring any damages. Failure to do so may inhibit and invalidate the claim for damage of goods. We also require a photograph(s) of the goods and packaging as they were received to be emailed to us immediately at info@flowgro.co.uk . We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the Customer with the value of lost or damaged products at our sole discretion.
The Company’s liability in respect of any defective product is limited to its replacement and its cost of return. Carriage charges are non-refundable.
Items supplied direct to customers from our suppliers, may have a higher carriage charge than that charged on the original order. Any items returned to our suppliers, by customers, for whatever reason, are the sole responsibility of the customer, until the item has been received back with our supplier. Your refund will have the original carriage charge, charged by our supplier, this may be more than you were charged when purchasing the item from our website.
Supply
We reserve the right to refuse to supply any individual or company.
General
Failure by the Company to enforce any of these terms will not affect its rights to enforce any of these terms at any time in the future. If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court, then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to change at any time without prior notice to you. The Company advises you to print and keep safe a copy of these terms.